Accessibility Statement

ITM Care Connect™ is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to provide a user-friendly experience that meets recognized accessibility standards and supports equal access to care placement services across Florida.

1. Accessibility Standards

Our website and platform are designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We aim to make all content perceivable, operable, understandable, and robust for users with varying abilities and assistive technologies.

2. Inclusive Design

We continuously evaluate our platform to improve usability for individuals with visual, auditory, motor, and cognitive impairments. Features include readable text, keyboard navigation, alt text for images, and compatibility with screen readers.

3. Ongoing Improvements

Accessibility is an ongoing priority. We regularly review user feedback, conduct audits, and update our systems to enhance accessibility. Our goal is to ensure that all users can navigate, understand, and interact with our services without barriers.

4. Third-Party Content

While we strive to ensure accessibility across all areas of our platform, some third-party content or provider listings may not be fully accessible. We encourage providers to follow best practices and welcome feedback to improve accessibility across the network.

5. Feedback and Support

If you encounter any accessibility barriers or have suggestions for improvement, please contact our team. We are committed to responding promptly and making necessary adjustments to support your experience.

6. Contact Information

For accessibility-related questions or assistance, please contact:

Compliance Office
ITM Care Connect™
1200 Brickell Ave, Suite 1950
Miami, FL 33131
Email: info@itmcareconnect.com
Phone: (786) 220-3622